Support
Frequently Asked Questions
Setup, maintenance, and troubleshooting for the Meirro Pro 32" 6K display.
The most recent firmware for the Meirro Pro Display is v1.1. If your display is on an earlier version, follow the update steps below. Email support@meirro.com to request the v1.1 firmware file.
Before you begin
- Download the latest firmware file (.bin) provided by Meirro — the most recent version is v1.1 — and copy it to a USB-C flash drive. Place the file in the drive's root directory — not inside a folder.
- Have the display’s remote control on hand.
Do not disconnect power or remove the flash drive while the update is in progress.
Steps
- 1
Insert the flash drive
Facing the rear of the monitor, locate the USB-C downstream port at the far-right end of the port cluster — this is the port at the opposite end from the main upstream port (the one marked with a lightning-bolt icon). Insert the flash drive into this downstream port.
- 2
Open the menu
Press the Menu button (☰) on the upper right of the remote control.
- 3
Go to Quick Link → FW Update Function
Navigate to Quick Link, then select FW Update Function.
- 4
Select Enable
The monitor will begin scanning the flash drive for the firmware file.
- 5
Confirm the upgrade
When the monitor detects the firmware file, it will prompt you to proceed. Select Confirm.
- 6
Confirm the restart
Once the update finishes, the monitor will prompt you to restart. Select Confirm.
- 7
Finish
When the monitor powers back on, the firmware update is complete. Remove the flash drive.
After the update
If the firmware update prompt appears again, return to Menu → Quick Link → FW Update Function and set it to Disable. This stops the monitor from scanning for firmware files.
Still need help?
Our support team is happy to walk you through it.